Managing your Orders
Where can I find my Juice Plus order history?
You can review all past orders by logging into your Juice Plus+ account and access the ‘Payment History’ section. This area includes:. It provides a full overview of everything linked to your customer account.
Will I receive an order confirmation after placing my Juice Plus+ order?
Yes. Once your order is submitted, you’ll receive an email confirmation containing your customer reference number. If the email doesn’t arrive within an hour, check your spam/junk folder. If it’s still missing, contact our Customer Service team for a
Can I add a product to a Juice Plus+ order that has already been paid for?
Unfortunately, once an order has been processed, items cannot be added to it. If you would like to purchase additional products, you will need to place a new order.
Can I change the products in a Juice Plus+ subscription?
No, product selections within an active subscription cannot currently be edited. If you would like different products, you will need to start a new subscription with your preferred items.
Can I rush my upcoming Juice Plus+ shipment?
Yes, you can expedite your next shipment at any time. Please note that if you are on a payment plan, any remaining instalments must still be paid according to the agreed payment schedule. Your next shipment will only be processed once the outstanding
Can I delay my upcoming Juice Plus+ shipment?
Yes, you can delay your next shipment at any time. Please note that if you are on a payment plan, any remaining instalments must still be paid according to the agreed payment schedule. Your next shipment will only be processed once the outstanding ba
Can I change the name on a Juice Plus+ order?
We recommend that each customer places orders using their own personal account and avoids ordering on behalf of someone else or shipping to another person. However, if you’ve made a typo in the name of the recipient in the shipping address, you can e
How can I update my payment information for Juice Plus+?
To update the payment details for future subscription installments:. You may also contact Customer Service at 1-800-347-6350 for help.
How do I cancel my Juice Plus+ subscription?
You can cancel your subscription at any time by logging into your Juice Plus+ account and clicking on ‘Subscriptions’ in the navigation panel. You’ll see options for:. Once you locate the subscription you wish to cancel under the relevant section, an
Can I set my Juice Plus+ subscription to cancel in the middle of the Installment cycle?
Yes, this is possible. You can set your subscription to cancel at the end of the current installment cycle by logging into your account. Once logged in, click on ‘Subscriptions’ in the navigation panel, choose the relevant subscription under ‘View Ca
Can I pay the remaining balance on an active Juice Plus+ subscription and cancel it?
At the moment, this option isn’t available directly through your account. However, our Customer Service team will be happy to assist you.
I have set my Juice Plus+ subscription to cancel, but the status shows as ‘active’. Is something wrong?
When a subscription is scheduled to cancel, the status will continue to show as "active" until the final installment has been processed. Once the last payment is completed, the status will automatically update to "cancelled."
Why can’t I cancel my Juice Plus+ subscription?
If you're unable to cancel your subscription, it may be due to one of the following reasons:. We recommend checking your customer account for more details or contacting our Customer Service team for further assistance.
How do I initiate a return?
You can initiate a return by following the instructions provided in our returns portal online or by contacting our Service Center. We can only process returns for items that have shipped. Orders not physically delivered cannot be submitted through th
What is Juice Plus+ return policy?
Effective January 5, 2026, we offer a 100% money-back guarantee on your last shipment provided that products are returned within 30 days of the ship date. Most physical products are eligible for return within the 30-day window, provided they are in r
What is the return processing time for Juice Plus+?
Once the return is verified and approved, any applicable refunds will be issued and should appear in your account within 72 business hours depending on how fast your bank processes it. If you returned your item and haven’t received any refund notific
Will I be refunded for the return shipping costs?
Please call 1-800-347-6350 or email at [email protected]. Our Customer Service team can email or mail you a prepaid return label (FedEx). However, if you choose to use other return methods, you will not be refunded for the return shipping co
I sent my Juice Plus+ order back yesterday. Can I get the refund now?
Refunds can only be issued after the returned items have been received and verified by our team. Once approved, refunds are usually processed within 72 business hours, though your bank may need additional time to post the funds. For status updates, f